These are some of the most common frequently asked questions I have been asked by my Clients.
Q: Are all of your website design services 100% custom design?
A: Yes unless the Client asks us to use a Template. When we custom design WordPress sites we choose a theme provided by WordPress and then customize the header and background.
Q: Are websites all you do?
A: No! 🙂 We are a turnkey business consulting and development company and Web Design by EBP is a subsidiary of Expert Business Presentations so please visit http://www.ExpertBusinessPresentations.com to learn more about what we offer.
Q: Why do I need a business plan?
A: A Business Plan is a tool that has many uses however I do not always suggest to every Client that they need a business plan. I prefer completing a free no obligation evaluation to determine the Clients needs and how I can be of service.
Q: What are the differences between a Business Profile, Operational Plan and Business Plan?
A: I custom write and design all of the business presentations I create for my Clients to fit their current needs and we as to have built-in flexibility for their natural evolution. A Business Profile is typically 12 to 20 pages long and is a little more detailed than a business summary. An Operational Plan is geared towards an explanation of how the business will operate and/or how the project or venture will function. A Business Plan is a detailed presentation designed as a multi-use tool to seek capital, recruit personnel, obtain licensing, train personnel and the list can go on.
Q: Do you guarantee that I will get a loan or credit line if I retain you to write my Business Profile, Operational Plan or Business Plan?
A: The short answer is “No” I cannot guarantee funding of any kind however my business presentations have been very successful in helping my Clients secure private loans, bank and government loans, city, county, state and federal grants, concessions and incentives as well as attracting investors. The Client and their business will benefit from my presentations in many way, as well as my other turnkey services however I cannot offer any guarantees on funding because that is based on the Clients capabilities, credit and/or circle of contacts.
Q: You are more expensive than others who offer the same services cheaper, why should I use you over them?
A: My prices are fair and based on the level of work my Team and I put into delivering quickly. Additionally I take pride in over delivering and my services are turnkey in nature so I am a one stop shop for much more than business presentations. There are many service providers who offer less than me and who charge more than me. Ask me about special pricing and multi-item discounts.
Q: Can I get a grant or government loan using the business presentation I have you create for me?
A: In all honesty you may be able to and you may not, but let me explain… Grants and Government Loans specifically are given usually for the purpose of taking the burden of the grant/loan provider and placing the responsibility to fulfill certain duties and/or tasks on the grant/loan receiver. Usually it is about the Clients ability to fulfill, the plan of action to fulfill and other factors that have nothing to do with fulfillment. The custom presentations I write and design will cover every area and this is far better than a template based fill-in-the-blank presentation others design or some people do on their own. With my presentations I am confident that the grant/loan provider will be impressed however again I cannot guarantee a grant or loan will be received.
Q: Do you ever use templates for business plans or other tools you create?
A: The answer is both yes and no so let me explain… I “NEVER” use a template of any kind for creating my custom business plans and presentations as I write them all myself and they are designed under my instructions by my designer(s). I do however customize WordPress templates and some of the music/text/image videos I create for my Clients to promote themselves! Every situation is different based on the Clients needs and I work to cater to what the Client wants.
Q: When I Google your name, Johnny Giles, I find a RipOffReport that is a complaint from a “victim” and this is alarming, why should I trust you to provide me with services?
A: Your decision to trust me or not is one you have to make on your own however on my personal website http://www.JohnnyBryanGiles.com on the About Johnny page at the bottom is a clickable pdf of my personal background disclosure where I am transparent about my past. I cannot say if the complaint you see online is from a past Client or not as they do not identify themselves however between 1998 and 2000 I did get into some legal trouble. To say I have learned my lesson is an understatement so I do (2) things that most people do not; 1. I am open and transparent about my past on the world wide web through my own personal website that has been online for many years now and 2. I strive daily to over deliver to my Clients to ensure everyone is happy. I am not perfect however I take full responsibility for my past and ask that you judge me on my recent past and present as my portfolio of work and testimonials clearly showcase I am not the same guy that made mistakes over 15 years ago.
Q: How are you paid for the services you offer?
A: I prefer being paid via credit/debit card payments using Square and will gladly accept cash, Western Union, Money Gram, Walmart to Walmart or Bank Wire/Bank Deposit. I can also accept PayPal payments using your credit/debit card or bank (sorry no e-checks please). I do not accept any form of checks unless the Client is local to me and is willing to go to the bank with me to cash it as depositing it takes too long to clear. My services are delivered quickly and above the Clients expectations. Sometimes I have to take cash, Western Union or Money Gram payments only but this rare and only temporary.
Q: How much do you require as a deposit for your services and how do you receive the balance?
A: I prefer payment in advance of my services and the delivery of the products we create because all of our work is custom design and I pay those who work for me in advance. I do however accept partial down-payments (non-refundable) and the balance is “due upon completion of the draft(s)” prior to finalization. The deposit amount is based on each individual project and the balance for larger projects can be paid over a predetermined payment schedule. I make those decisions on a case by case basis.
Q: Do you offer any form of refund(s)?
A: No! I do not offer any form of a refund because all of my work is custom design and I pay others to assist me in the completion of deliverables to my Clients. I strongly suggest anyone considering retaining me to only do so if they are absolutely certain they want my services as I do not offer any form of refund.
Q: How many revisions can I have on the collateral materials I retain you to create?
A: I provide (1) set of revisions after the drafts are provided and any additional revisions require compensation unless there are errors I have missed. In the beginning I ask specific questions that allow me to cater to the Clients desires relative to design elements so there are rarely any issues with the custom work we provide. Most draft(s) do have minor errors though as is the case in most custom designed work and we correct them and then provide final files quickly.
Have a question? Just ask and I will add it to my FAQ!